At Freedom Mobility Vans, we are committed to ensuring that your wheelchair accessible Vehicle  reaches you safely and promptly. This Shipping Policy outlines the terms and conditions related to the delivery of our vehicles.

Shipping Process

1.  Order Confirmation: Once you place an order, you will receive an email confirmation. This email will include your order details and an estimated delivery timeline.
2. Processing Time: Orders are processed within 3-5 business days. During peak periods, processing times may be extended. We will notify you of any significant delays.
3. Shipping Method: We partner with reputable auto transport companies to deliver your van. The method of shipping will depend on your location and the specific requirements of your order.
4. Delivery Time: Delivery times vary based on destination and shipping method. Typically, delivery takes between 7-14 business days after the order has been processed. We will provide you with a more accurate delivery estimate once your order has been shipped.
5. Tracking Information: Once your van is shipped, you will receive a tracking number via email. This will allow you to monitor the progress of your delivery online.

Shipping Costs

Shipping costs are calculated based on the delivery location and the size of the van. During the checkout process, you will be provided with a detailed breakdown of all shipping charges. For shipments to remote or hard-to-reach areas, additional fees may apply.

Delivery Inspection

Upon delivery, please inspect your van thoroughly before signing the delivery receipt. If there are any visible damages or issues, please note them on the delivery receipt and contact us immediately at [Your Contact Information]. Signing the delivery receipt without noting any issues signifies that you have received your van in good condition.

Shipping Restrictions

1. International Shipping: we offer international shipping.
2. PO Boxes: We cannot deliver to PO Boxes or APO/FPO addresses. Please provide a physical address for delivery.

Delivery Delays and Issues

While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as inclement weather, transportation strikes, or other logistical issues. We will keep you informed of any significant delays and work diligently to resolve any issues that may arise.

Contact Us

If you have any questions or concerns regarding our shipping policy or the status of your delivery, please contact our Customer Service team at: support@freedomobilityvans.com